PRODUCT

Question Which size should I use?
Answer

You can find our size chart in our webshop by clicking on ‘size info’. If you still feel the need to assist you in picking the right size, we’re happy to help you via our info mailbox. 

Question I’ve been looking for a product but it says ‘out of stock’. Any change it will be still available anytime soon?
Answer

Most of our items won’t have restocks but if you contact us on info@castartclothing.com we will have a last check to see if we still can find the item that you would like to purchase.

Question What should I do if I forgot my password?
Answer

If you have forgotten your password, visit the ‘My Account’ section, click on ‘Forgot Your Password?’ and simply follow the ‘Password Reset’ instructions. You will receive an email with a new temporary password.

ORDER

Question How do I check my order status?
Answer

Once an order has been placed, it will take up to 24h to receive a text message to your registered phone number with a unique code.

Go to the website of our logistic supplier (www.dpd.com/be_en) and fill in your code below to track your order.

Question Can I add extra items to orders to an existing order?
Answer

Unfortunately it’s not possible to add an additional item to an existing order.

If you would like to order an additional item, please place a separate order through our web shop.

PAYMENT

Question Which payment methods can I use to order?
Answer

Payment methods accepted are Paypal, Bancontact, Maestro, Mastercard or Visa.

Question Is it safe to use my creditcard at your webshop?
Answer

Your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. For further details, please see our ‘terms & conditions’.

SHIPPING

Question When will my order ship?
Answer

Almost all orders will be shipped in 2 weekdays of payment. Please note that for invited brands it will take another 2 days before receiving your order.

Question Can I change my shipping details?
Answer

Yes that’s possible. Fill in your tracking number in ‘track order’ at our logistic supplier (www.dpd.com), and if necessary change the delivery to a different day or place.

Question Do you ship internationally?
Answer

We ship to all EU countries. Non-EU countries can contact us on info@castartclothing.com to process your order manually & discuss the conditions. 

RETURN

Question How do I return an item?
Answer

You can exchange your item through our online store in 3 easy steps:

1. Complete the return/exchange form on our website by filling in your order ID & e mail address.
2. Prepare the package. You can use the original shipping box or any box that is secure.
3. Send your package at your own costs to the following address:

TSG Logistics
De Bodtkaai 27
9400 Ninove
Belgium

Question What is your return & exchange policy?
Answer

For return and exchange policy please check the ‘shipping & return’ section to get to know all details.

Question How long does it take for a refund to go through?
Answer

If your return is approved, we will initiate a refund to your credit card (or original method of payment) within 15 days from the day we’ve received your return package and form.

If for any reason after 30 days you still have not received the refund, please contact your bank. After this, don’t hesitate to contact us for further assistance at info@castartclothing.com

WHOLESALE

Question I am interested in including your brand in my retail store
Answer

Super excited to hear that you are interested in working with Castart.
We’re always looking for multibrand stores worldwide that have the same values as we do.
Just send us an e-mail to info@castartclothing with your name, website and current brands and we will get back to you as soon as possible.

Question Where can I find your products in a physical shop?
Answer

Just have a look at our stockist on top of this page to find out where to buy our clothes.
If no shop around, you can always place an order online. There is free shipping in Europe above €130 euro.