Shipping your order:
To ensure you get your purchase as soon as possible we ship out almost all orders within 2 days of payment from Monday to Friday. If you place an order on Friday or over the weekend, your order will be send by Tuesday. We don’t ship on national holidays. While we do all we can to ensure your order is delivered on time, Castart will not be held responsible for conditions beyond our control.
Shipping carriers:
- Benelux: Budbee evening delivery at home or DPD ‘pick-up’ at parcel shop
- Rest of EU: DPD
- All other countries: DHL ‘DAP’ delivery
Tracking details will be sent to your email address as soon as the parcel has been collected
Shipping rates:
- Benelux: free delivery & returns above €80 | €5 below the amount
- France/Germany: free delivery above €80 | €10 below the amount
- UK: free delivery above €80 | €15 below the amount (customs apply on all orders)
- Rest of Europe: free delivery above €80 | €20 below the amount (customs apply on non-EU countries)
- Rest of the world: free delivery above €350 | €20 below the amount (customs apply on all orders)
Please note that surcharges for customs outside EU or islands need to be paid by the purchaser.
VAT is charged at 0% on non-EU sales at checkout (so due to new Brexit rules this apply to UK orders as well)
Pick up in store:
Free local pick-up at ‘Castart x Our Sister’ in Antwerp can be selected as well at the check-out from those living in Belgium or The Netherlands. Orders will be ready for pick-up the day after your purchase. Please bring your order number with you for identification.
Return policy:
Read more in our return page
Contact:
If you have any questions on all the above subjects, contact us on [email protected] and we will get back to you as soon as possible.